Data Security

To access your data, you need to be an ‘eligible customer’. This means you must: When you sign up to use EnergyFlex, you automatically consent to our Privacy Policy. However, you

Your CDR data is held by accredited dataholders. For Open Energy, that means retailers and the market operator, AEMO. To fix any mix-ups, pop over to your retailer’s website or

EnergyFlex was one of the first businesses of its kind to access Open Energy as a CDR Representative under the Federal Government-mandated Consumer Data Right (CDR) legislation. The CDR protects

Once you’ve given us consent, we will access your data for 12 months. You will need to renew permissions every year. Renewal follows the same process as the original consent:

If your energy provider is not on the CDR consent list, it could be that they are not yet accredited to participate in the CDR.

Important: Please use the same email address that’s registered with your retailer. Didn’t get the OTP? Check your spam folder or contact your retailer to ensure your login and contact

EnergyFlex analyses time-of-use energy data from your smart meter to understand how and when you use electricity. With this information, we assign a personalised EnergyFlex Rating, which is a unique

We use your Open Energy data to provide insights into how and when you use energy in your home or business. We use this information to make personalised suggestions on

Our Privacy Policy sets out our commitment to protecting your personal information. Information collected under our Privacy Policy includes: For more information on what data we collect, why we collect