Troubleshooting
Sorry to hear you’ve hit a snag with EnergyFlex. Before reaching out to our Support team, we recommend checking the articles below—there might be something there to help you get
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Sorry to hear you’ve hit a snag with EnergyFlex. Before reaching out to our Support team, we recommend checking the articles below—there might be something there to help you get
Your EnergyFlex Rating is a personalised score that reflects how flexible your home energy use is—based on when and how you consume electricity, and how well you align with lower-emissions
Note – The ‘Manage Groups’ functionality is only avaliable via web browser. Please navigate to app.energyflex.com.au to login via your chosen internet browser. Saving on energy bills and cutting your
Having trouble logging into EnergyFlex? Don’t worry! Here are some common issues and how to fix them. Signed up with email & password If you signed up with an email
With EnergyFlex, you stay in control of your energy data—even when you switch retailers. Granting consent again ensures you continue accessing insights that help you use energy smarter. Follow the
If you have had a smart meter for more than 30 days, you will get your EnergyFlex Rating as soon as you connect your property. However, if you just got
At EnergyFlex, we’re committed to helping you reduce your energy bills and carbon footprint, but we understand that circumstances change. We’re sad to see you go! If you’ve decided to
With EnergyFlex, you can access detailed insights into your energy bill, empowering you to make informed decisions. Follow the steps bellow. Click on Next to discover the next step.
With EnergyFlex you can dive into your energy data and discover how to use energy smarter. Follow the steps bellow. Click on Next to discover the next step.
If you couldn’t find your retailer, it’s likely they’re not participating in Consumer Data Right. It could also be that they are not part of the National Electricity Market, or
