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Help Centre

Getting Started

I couldn’t find my retailer when connecting my property

If you couldn’t find your retailer, it’s likely they’re not participating in Consumer Data Right. It could also be that they are not part of the National Electricity Market, or you have an alternative electricity arrangement like being in an embedded network.

However, you can still use EnergyFlex to develop smart energy-saving habits!

EnergyFlex offers a wealth of educational resources and practical tips to help you reduce your energy costs and carbon emissions while tracking your progress. While you’ll miss out on personalised energy insights, you always have the option to switch to a retailer that participates in the Consumer Data Right program.

What energy retailers are accessible through EnergyFlex?

Can’t find what you’re looking for?

We’re here to help.