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Help Centre

Getting Started

When can I see my EnergyFlex rating?

How to delete my EnergyFlex account

How to view my Energy Bill details

How to view my Energy Usage Data

What energy retailers are accessible through EnergyFlex?

How can I get a smart meter?

What is an EnergyFlex Rating?

What is EnergyFlex?

General Questions

Troubleshooting

How to interpret my EnergyFlex Rating

How to add your group participants

Granting consent again after switching energy retailers

How to access the Learn Hub

How do you calculate my EnergyFlex Rating?

Where is EnergyFlex available?

What is a smart meter?

Do I need a smart meter to use EnergyFlex?

Data Security

What is a CDR Nominated Representative for a business account?

How do I access my data through EnergyFlex?

I have a question or complaint about my CDR data. Who can I speak to?

How do you protect my data and privacy?

How long will you access my data for?

What do I do if my energy provider is not on the CDR consent list?

I didn’t get a one-time security code. What now?

What are the benefits of sharing my energy data?

How do you use my energy data?

Information collected under our Privacy Policy

Toubleshooting

Troubleshooting Login Issues

I couldn’t find my retailer when connecting my property

I have solar panels, but they are not showing up in the app

I’ve connected my property, but my data still is not showing up

I have issues connecting my property to EnergyFlex

Energy Savings

How Kelly mastered her solar with EnergyFlex

Why timing is everything

Flex your rating to WIN one year of paid energy bills!

How Aston turned energy management into a rewarding experience

Use the Strawberry Strategy to reduce your energy bills

Refer a friend, get rewarded!

How the EnergyFlex Employee Benefits program helped Wendy energise her savings.

The zero-bill lifestyle: Mo’s EnergyFlex success story.

How Dan’s EV novated lease is supercharging his savings

Why changes to the CDR is great news for tackling climate change

FAQ > General Questions

How to access the Learn Hub

With EnergyFlex, you’ll gain access to educational resources and tools to help you become renewables ready.

Follow the steps below to discover the Learn Hub and click Next to continue your journey.

Can’t find what you’re looking for?

We’re here to help.