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Help Centre

Getting Started

How to view my Energy Bill details

How to view my Energy Usage Data

What energy retailers are accessible through EnergyFlex?

How can I get a smart meter?

What is an EnergyFlex Rating?

What is EnergyFlex?

General Questions

Troubleshooting

How do you calculate my EnergyFlex Rating?

Where is EnergyFlex available?

What is a smart meter?

Do I need a smart meter to use EnergyFlex?

Data Security

What is a CDR Nominated Representative for a business account?

How do I access my data through EnergyFlex?

I have a question or complaint about my CDR data. Who can I speak to?

How do you protect my data and privacy?

How long will you access my data for?

What do I do if my energy provider is not on the CDR consent list?

I didn’t get a one-time security code. What now?

What are the benefits of sharing my energy data?

How do you use my energy data?

Information collected under our Privacy Policy

Toubleshooting

I couldn’t find my retailer when connecting my property

I have solar panels, but they are not showing up in the app

I’ve connected my property, but my data still is not showing up

I have issues connecting my property to EnergyFlex

Energy Savings

How Kelly mastered her solar with EnergyFlex

Why timing is everything

Flex your rating to WIN one year of paid energy bills!

How Aston turned energy management into a rewarding experience

Use the Strawberry Strategy to reduce your energy bills

Refer a friend, get rewarded!

How the EnergyFlex Employee Benefits program helped Wendy energise her savings.

The zero-bill lifestyle: Mo’s EnergyFlex success story.

How Dan’s EV novated lease is supercharging his savings

Why changes to the CDR is great news for tackling climate change

FAQ > Getting started

How to view my Energy Bill details

With EnergyFlex, you can access detailed insights into your energy bill, empowering you to make informed decisions.

Follow the steps bellow. Click on Next to discover the next step.

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